Refund policy

Last updated: [11 Dec 2025]

At Turri India, your satisfaction is our priority. If your order doesn’t meet expectations, we're here to assist. Please read our Return & Refund Policy carefully to understand your rights and our practices.

 

1. Return Window

We offer a 7-day return policy from the date of delivery.
Returns initiated after 7 days may not be accepted.

 

2. Eligibility for Returns

To qualify for a return, the product must be:

  • Unused and unworn
  • Unwashed
  • In original packaging
  • With all tags and labels attached
  • Accompanied by proof of purchase (order number/invoice)

3. Non-Returnable Items

For hygiene and safety, the following items cannot be returned:

  • Customized or altered products
  • Items purchased during promotional sales (unless damaged)
  • Gift cards
  • Any product listed as non-returnable on the product page

4. Return Process

To initiate a return:

  1. Order ID
  2. Item(s) to be returned
  3. Reason for return
  • Our support team will verify the request.
  • We will arrange a reverse pickup from your address (if serviceable).
  • The product will undergo a quality inspection once received at our warehouse.
  • If approved, a refund or exchange will be processed.

Reverse pickup timelines: 3-4 days

If your pincode is non-serviceable for reverse pickup, you may be asked to self-ship the item to:
 [191, Above Laddoo Gopal Sweets, Patliputra Colony, Near Patliputra Park, Patna, Bihar-800013]

 

5. Refund Process

Refunds are issued after the returned item passes quality checks.

Refund method options:

  • Original Payment Method
  • Store Credit (valid for 3 months)
  • Bank Transfer for COD orders (customer must provide bank details)

Refund processing time: 7-10 business days after approval.

6. Exchange Policy

Exchanges are subject to:

  • Availability of the requested size/style
  • Successful return of the original item

To request an exchange, contact us at ranirituja@gmail.com

7. Damaged, Defective, or Wrong Item Received

If you receive:

  • A damaged product
  • A defective item
  • A wrong item
  • An incomplete order

Please contact us within 48 hours of delivery.

We will require photos/videos of:

  • The product
  • Packaging
  • Shipping label

After verification, we will arrange:

  • A free replacement, or
  • A full refund

8. Cancellation Policy

Orders can be cancelled before they are shipped.
 To request a cancellation, contact us at ranirituja@gmail.com.

Once shipped, cancellations are not possible.

COD orders not accepted upon delivery may affect your future shopping eligibility.

9. Contact

For return or refund queries:

Email: ranirituja@gmail.com